Maintaining efficiency in a particular skill means you are proficient in applying that skill. The world needs efficiency.
Germany Artery was founded to optimize both proficiency and efficiency in different fields to help build up a vast and unique business. The experience and knowledge, combined with the high skills, enable Germany Artery to ensure a successful manner.
We are proud of our staff, they are dedicated, intelligent leaders and they reflect the culture of our company. We commit ourselves to providing an environment that welcomes their creativity and new ideas and allows them to follow their passions.
All our past, present, and future accomplishments have been achieved due to our partners in success; the personnel at Germany Artery, our clients, and associates. We draw new paths towards success. We are on the right way with our strategy for Growth. One element that we have worked hard in sharing through our services is our strong commitment to the ongoing development of the company, by consistently improving and growing within our respective divisions.
Omar Hammad
We offer a comprehensive range of services and solutions that cover different sectors from the medical field to engineering and technical services, HSE, and Recruiting solutions. Through our global reach, our services and expertise become available in 7 countries.
Since 2018, Germany Artery has been a trusted partner for business excellence, helping clients to continuously improve efficiency, ensure compliance, and increase safety in their operations. In Germany Artery, we set international standards with our way of working, our expertise, and innovative technologies provide a smooth and reliable way.
Germany Artery that all of our activities are carried out in accordance with our business management system, which is working towards IS0 9001.
Germany Artery business management system manual sets out the organization and arrangement of the groups management systems.
The business management system contains all the procedures and associated documentation to manage and control our business and is available to all staff.
The aim of our quality management system is to ensure that:
Germany Artery recognizes the importance that the quality of our service has to the future of our business.
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future.
From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business.
This policy statement has been implemented into Germany Artery management system and will be reviewed at regular intervals.
1.1 Forward
Recognizing the need to keep pace with increasingly changing market, the management decided to establish a formal basis for continuous improvement and customer satisfaction through the introduction of a Quality Management System The fundamental understanding and need for Quality is an established element of “Germany Artery” culture. External customer satisfaction is considered as a key requirement.
Allied to that is the requirement to achieve internal customer satisfaction through all interacting activities and processes, across all departments to ensure a centralized alignment and focus on consistently achieving the Quality Policy and Objectives. The knowledge and importance of achieving Quality and the Quality Policy have been communicated to all staff to promote understanding of Germany Artery objectives for Quality.
Subsequently, a Quality System has been established based on detailed analysis of its individual activities and processes and internal customer / supplier interfacing requirements. The resulting procedures and documentation provide an essential baseline of „know-how“ for effective management control, audit and improvement.
1.2 Definitions
Quality – Totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied need.
Quality Planning – Quality planning is a set of activities whose purpose is to define quality system policies, objectives, and requirements, and to explain how these policies will be applied, how these objectives will be achieved, and how these requirements will be met.
Process – A set of inter-related resources and activities, which transforms inputs into outputs.
Corrective Actions – Corrective actions are steps that are taken to remove the causes of an existing nonconformity.
Procedure – Provide detailed description of the responsibilities associated with the activities.
Quality Policy – A quality policy statement defines the organization’s commitment to quality.
Objective – A specific statement of a desired short term condition or achievement; includes measurable end results to be accomplished by specific teams or individuals within time limits.
Action plan – A specific method or process to achieve the results called for by one or more objectives. May be a simpler version of a project plan.
Quality Record – A quality record contains objective evidence, which shows how well a quality requirement is being met.
Reference Documents – Relative standards, job descriptions, local legislation, approved lists, …etc.
Product – A product is an output that results from a process. Products can be tangible or intangible, a thing or an idea, hardware or software, information or knowledge, a process or procedure, a service or function, or a concept or creation.
Nonconforming Products – When one or more characteristics of a product fail to meet specified requirements, it is referred to as a nonconforming product. When a product deviates from quality requirements, it fails to conform.
Quality Audits – Quality audits examine the elements of a quality system in order to evaluate how well these elements comply with quality system requirements.
1.3 Documentation Structure
There are four levels in the Quality System, which document, describe and implement the
system.
Level 1 – Quality Manual (QM)
Level 2 – Quality Procedures (QP)
Level 3 – Work instructions, external forms, reports and verifying documentation.
Level 4 – Forms, records, reports and verifying documentation
The Company offers both standard products and specialist services to meet each customer's needs Standard products are displayed in a catalogue for customer selection. Specialist service requirements differ from one customer to another (and from one contract to another). Therefore, each tends to be quoted for the specific contract. Once a proposal is accepted by the customer. Or an order is placed. It is recorded and reviewed to establish that the requirements of the order are adequately defined and documented. Any differences from the proposal are resolved, and the Company is capable of fully satisfying the customers' requirements. In addition to the original order! Contract specification the customer may also request additional variation work to be undertaken by the Company. In these circumstances the work content is documented and agreed with the customer prior to execution to ensure that no ambiguity exists. The Company operates on a computerized order processing system to ensure rapid fulfillment of customer.
All Design activities are strictly controlled to ensure that the design output information complies with customer! Contract requirements, and all design input data. Design activities are planned and normally executed by specialists and are subject to regular management, review and verification by the Sales Director. And where relevant. Agreement with the Customer. The design input and output items are documented. And where ambiguity exists, will be clarified and documented. All items of design documentation and notes are recorded in a design project file. Design output documentation is produced and reviewed to ensure that it meets the design input.
-references the design input or appropriate criteria. And identifies all of the characteristics which are critical to the safe and effective operation of the systems).Design output is reviewed and approved by the Sales Director. And is also provided to the Customer for approval prior to use. Validation of the design is achieved during commissioning of the system to confirm compliance to the customers' requirements. The designer is required to specify any Inspections or tests which may verify the design. By practical means, at the earliest possible stage of development.
all documentation utilized within the Company related to the management system itself, or to the execution of individual customer contracts is controlled to ensure that it is issued to the appropriate personnel. Under the correct level of authority. Is revised and reissued as necessary. And all obsolete versions are removed from the point of use. Such documentation typically includes:
Specifications. Customer Orders. Plans / Drawings. Quality Assurance Manual Operating Procedures. National / International Standards and Codes of Practice. The Quality Assurance Manual, Procedures and Quality Plans are maintained by the Quality Manager who ensures that the appropriate items. At the correct revision levels. Are issued to all who need them within the Company. National! International Standards. Codes of Practice are maintained by the Support Engineers who ensure that appropriate documents are available within the Company, and are issued at the correct revision levels. External suppliers of documentation are contacted regularly to ascertain that the documents held remain current. The distribution of standard documents is controlled and recorded on Distribution Lists. Which also show the current issue status. The Distribution Lists are reviewed and updated as changes occur. All changes to documents are reviewed and approved by the person responsible for the original issue and. where appropriate. The nature of the change is indicated on the document. Master copies of the revised documents are retained as records of the changes and renewed as necessary to ensure clarity. Each contract has a File which contains all relevant information. Information is also held on the company's computer system for ease of access and manipulation.
Suppliers of products. Materials and services. Where unspecified by a customer contract. Are selected on their ability to meet the company's requirements given due consideration to the quality. Statutory obligations, timescale and cost a list of approved suppliers and sub-contractors is maintained which is compiled on the following criteria.
a) Previous performance in supplying to similar specifications and requirements
b) stocking of high volume standard items conforming to a relevant British Standard. Or supplied with a statement of conformity.
c) Compliance with an approved third party product quality registration scheme.
d) Recommendation by other similar purchasers or manufacturers of equipment.
e) A trial order and evaluation of performance.
All supplies and sub-contracts are subject to an authorized Purchase Order providing full clarification of the type and extent of supply.
Should a supplier. Not appearing on the Approved Suppliers List be proposed, they will be analyzed by capability and subject to acceptance on the authority of a Director.
Goods received from customers (i.e. free issue items or equipment being serviced) are always visually inspected at the receipt stage. with any un-declared nonconformance being immediately reported to the customer.
All productive work is planned and undertaken in accordance with the company’s procedures, and any specific documents agreed for individual contracts (e.g. contract specifications).
Work instructions are provided by the agreed contract specification and any documents referenced therein. Alternatively, work is performed in accordance with nationally accepted codes of practice (e.g. BS6701).
All stores areas are maintained as secure as practical. All items received by the Company are identified and verified in accordance with the requirements of the Delivery Note and Purchase Order, and are inspected for correct identity, quantity and any signs of damage.
All goods received are documented and. in the event of non-conformance. the items are placed in a reject area or labelled to ensure identification. The extent of the non-conformance is noted and subject to disposition review by nominated personnel.
Inspection and testing is carried out on completion of installation and maintenance activities, with results being documented should items not be acceptable against the agreed contract criteria they will either be repaired, replaced or identified for a subsequent evaluation and decision. All repaired items are subject to a re-inspection to ensure acceptability.
On completion of installation and maintenance works, the customer is also invited to check the work it performed to ensure full acceptability.
As goods are Inspected. The status is defined by location In stores, with all non-conforming items being placed In a reject area or marked as reject for review. The status of work In progress is established by markings or associated documentation recording the inspections undertaken and their acceptability.
once non-conforming items have been noticed they are identified by location, associated documents. Or specific markings to prevent their inadvertent use. All non-conforming items and customer complaints are subject to review and rectification by nominated personnel. The type and extent of non-conformity is documented in order to establish trends and identify possible areas for improvement.
The corrective action required to prevent recurrence is evaluated. Documented, and its effective implementation is monitored- All rectification is subsequently re-inspected to ensure complete customer satisfaction.
All employees are encouraged to suggest improvements in methods. Materials. Suppliers, and subcontractors The Company has established procedures for review of all activities in order to identify and evaluate all possible improvements in methods! Materials and its procedures.
The identification of materials} equipment, where it is not obvious, is confirmed by the presence of a manufacturers/suppliers part number or description label, or other marking for each item The identification of the item may be on the packaging or on the item itself, and this identification remains in place for as long as possible, provided it does not hamper effective use of the item. Materials and consumables are not identified by the company where they are obvious to a trained! Experienced employee, however. Should a risk of misinterpretation exist between two or more types of material these will be marked in a suitable manner to ensure that no ambiguity exists? All items with serial numbers are recorded individually. Materials and goods received. Whether the property of the company or others, will, as far as practicable, be protected and their quality preserved until such time as they are transferred to a customer, or disposed of to a third party. The objective is to prevent deterioration and damage whilst in storage, or in the process of transportation. Installation, commissioning or maintenance.
Storage facilities are allocated which ensure that all stored records are identifiable and retrievable. And the storage areas are free from damp and other agents which could cause premature deterioration. Where records are maintained on computer magnetic media. And these are subject to ‘backup’ at regular intervals. With the ‘back-up 'information being stored in a protected location to ensure security from loss! Damage of active data. All records are retained for a minimum of 2 years.
The policy of the company is to ensure that all personnel are trained and experienced to the extent necessary to undertake their assigned activities and responsibilities effectively. The company generally procures and recruits employees capable of meeting the technical, skill, experience and educational requirements of the company's activities.
All staff and senior employees are responsible for recommending the training needs of others. And for ensuring that all employees allocated specific tasks are suitably qualified and experienced to execute those tasks. Once training needs are identified these are provided under the responsibility of the Directors. Full records are maintained of all training undertaken by employees.
Service and maintenance contracts are offered to all customers. And these activities are controlled in the same manner as Process Control.